Terms & Conditions

The website www.bluedahlia.in is operated by Premier Fine Linens Pvt Ltd (hereinafter “PFL”, “we”, “our” or “us”, as the case may be), a company incorporated under the laws of India, having its Registered Office at RR Landmark, 1E-1 Nava India Road, Coimbatore – 641 028, India. All references to Website in these Terms shall deem to refer to the aforesaid entity in inclusion of the online portal. 

 The following Online Shopping Terms & Conditions (hereinafter “Terms & Conditions”) govern the services which PFL offers at the website. Please read these terms and conditions carefully. When you register with us, you are deemed to have accepted, and will be bound by these Terms and Conditions, as amended and varied by us from time to time. 

We reserve the right to change these Terms at any time. Such changes will be effective when posted on the Website and may, at the sole discretion of the Website be notified to the Users from time to time. Notwithstanding the foregoing, by continuing to use the Website after we post any such changes, you accept the Terms as modified. 

The Website reserves the right to terminate any membership and / or refuse to provide access to the Website if it is brought to the Website’s notice or if it is discovered that the person accessing/using the Website is under the age of 18 years. 

By accepting the Terms or using or transacting on the Website, the User irrevocably declares and undertakes that he/she is of legal age i.e. 18 years or older and capable of entering into a binding contract and such usage shall be deemed to form a contract between the Website and such User to the extent permissible under applicable laws. 

 

Indemnity 

The User hereby indemnifies, defends and holds harmless the entity owning and operating the Website, its subsidiaries, affiliates, vendors, agents and their respective directors, officers, employees, contractors and agents (herein after individually and collectively referred to as "indemnified parties") from and against any and all losses, liabilities, claims, suits, proceedings, penalties, interests, damages, demands, costs and expenses (including legal and other statutory fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the indemnified parties that arise out of, result from, or in connection with : 

  • The User’s breach of these Terms; or: 

  • Any claims made by any third party due to, or arising out of, or in connection with, the User’s use of the Website; or 

  • Any claim that any third party IPR, proprietary information, content or materials provided by the User causes any damage to a third party; or 

  • Violation of any rights of any third party by the User, including any IPR. 

 

Security 

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. This website takes every precaution to protect our users' information. When users submit sensitive information via the website, their information is protected both online and off-line. The website is also SSL certified. 

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. ALL employees are kept up-to-date on our security and privacy practices. If you have any questions about the security at our Web site, you can send an email to info@bluedahlia.in . 

 

Registering with Mobile Phone Number 

When registering through mobile phone numbers, we may request users to give us contact information (name and e-mail address), unique identifiers (street address), and credit card information (for identification and/or storage purposes for our shopping cart pages). We use customer contact information to fulfill to the user relevant information services, and from time to time, promotional mailers. 

 

Special Offers 

From time to time our site requests information from users via surveys and may run contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Established members will occasionally receive information on products, services, special offers, or a newsletter. Out of respect for the privacy of our users, we present the option not to receive these types of communications. You can unsubscribe to such newsletters by clicking on the 'unsubscribe' button on the bottom of the newsletter. 

 

Notices and Communications 

The User expressly agrees to receive communications regarding information, schemes, notifications, offers, events, and rewards on their registered mobile number via WhatsApp, SMS, calls, e-mails, and RCS from Blue Dahlia and other third parties relating to the Services provided through the Platform. The User can unsubscribe/opt out of receiving communications through SMS and e-mail at any time by writing to info@bluedahlia.in . However, opting out may limit the extent of Platform access and Services available to the User. 
 
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. Disputes, if any, arising on account of any matter connected with the usage of the website will be referred to an Arbitrator appointed by PFL. The arbitration proceedings will be governed by the provisions of Arbitration and Conciliation Act of India, 1996. The venue of Arbitration shall be Coimbatore. 

 

Credit / Debit Card Transaction 

The following rules govern your use of credit /debit card at our website 

  • You shall ensure that the credit /debit card details provided by you are correct. 

  • You shall only use a credit / debit card owned by you for your transactions. 

  • We will not be liable for any credit /debit card fraud. 

 

Disclaimer 

We shall not be liable in any manner if we are unable to fulfill any of our obligations through this website due to flood, earthquake, storm, cyclone or any other acts of God of similar nature, war, strike, lockout, Governmental or judicial or quasi-judicial policies / intervention / direction / prohibition or change in law or for any other reasons beyond our control. 

 

 
Non Acceptance, Cancellation of Orders & Refunds 

Certain situations may arise where we may not be able to accept your order. We reserve the right to refuse or cancel an order placed by you for any reason. 

On certain very rare occasions, we may be unable to accept an order due to non availability of the product in stock. In such a situation, if we cancel your order after your payment has been processed, the entire amount received by us will be refunded. 

Further, inspite of our best efforts to provide correct and accurate information on the website, some errors may occur from time to time. We may therefore be unable to accept an order placed by you due to errors in product description and/or pricing on the website. In such a situation, we shall inform you by e-mail to place a fresh order on the basis of corrected information, should you prefer to do so. You may however at your sole discretion also choose to cancel the order. If the order is cancelled after we have processed the payment, the amount received will be refunded. 

You cannot cancel any order that has already been shipped out by us. In case you cancel an order before it has been processed/ approved by us, we shall refund the entire amount received by us. Our decision on whether an order has been processed or not shall be final and you agree not to dispute our decision. 

All refunds are subject to normal banking procedures. 

 

If you wish to cancel an order placed on www.bluedahlia.in, please contact our customer care service within 24 hours of order placement and our customer care executives will help you cancel the order. No cancellation charges will be levied should you choose to cancel the order post order confirmation. If you wish to cancel an order after receiving it, kindly contact our customer care service. Please note you will need to raise a cancellation request and ship the product back to us. Once we receive the product, we will conduct a quality check and process your cancellation request. 

Attention: Personalized or customized products like embroidered pillow covers, bedsheets, etc., are not eligible for cancellation. Personalized products that have a manufacturing defect will be replaced at no charge and with personalization. If the product has been personalized and it bears no manufacturing defect, the order cannot be cancelled. 

Note: Orders for personalized or engraved products cannot be cancelled once confirmed. Please ensure all details provided for personalization are accurate before placing your order.